2. Personal Information Handling Practices
CollectionHow is personal information collected?
We usually collect personal information about individuals directly from those individuals. We do sometimes collect personal information from a third party or from a publicly available source, but only if: The individual has consented to such collection or would reasonably expect us to collect their personal information in this way, or if it is necessary for a specific purpose. Click here for more detail
Use and disclosure of your dataWe know your personal information is important and we are committed to being transparent regarding how and why we use it. Your personal information will be used to help us deliver our charitable purposes – funding the best research into any type of cancer anywhere in the world – specifically in assisting with our fundraising efforts. Click here to see a detailed summary of the different reasons we may need to use your information, depending on your relationship with us. Other than these third party service providers who are contracted to us, you can be assured your information will not be disclosed to outside organisations unless:
- we are required to do so by law
- you have given consent for us to send your name and address details to HMRC in order to make a Gift Aid claim. Click here for more detail
Data securityAt Worldwide Cancer Research we take steps to protect the personal information we hold against loss, unauthorised access, modification or disclosure, and against other misuse. For more information see our commitment to keeping your data safe
4. Our ObligationsWe are legally obliged to have a lawful basis for collecting and using your personal data. This means that we are only allowed to collect and use your data if:
- You have given us consent
- We have formed a contractual relationship
- It is within Worldwide Cancer Research’s legitimate interests to do so.
5. How to Contact UsFor further information contact us by writing to Worldwide Cancer Research, Madras House, South Street, St Andrews, Fife, KY16 9EH, Scotland, UK. Alternatively you can call +44 (0)300 777 7910 or email email@example.com
Full policyThis page was last updated on 24th May 2018 and explains how Worldwide Cancer Research uses any personal information you give to us, and the ways in which we protect your privacy. Worldwide Cancer Research is a UK charity funding research into any type of cancer, anywhere in the world. We are a registered charity No SC022918 based at: Worldwide Cancer Research, Madras House, South Street, St Andrews, Fife, KY16 9EH. If you have any questions about how we use data, or anything in this policy, please contact us at the address above, call 0300 777 7910 or email firstname.lastname@example.org
Worldwide Cancer Research is a UK charity funding research into any type of cancer, anywhere in the world. We believe the answers to cancer will not be found by one scientist, in one lab, in one country. Instead, we take a global approach to solving a local problem because cancer touches people in your city, your street, your family, but the answers could be found anywhere in the world. Cancer knows no boundaries - in outsmarting it, neither should we. We exist to fund that search for the answers to cancer, whatever it takes, wherever it takes us.We are a registered charity No SC022918 based at: Worldwide Cancer Research, Madras House, South Street, St Andrews, Fife, KY16 9EH.If you have any questions about how we use data, or anything in this policy, please contact us at the address above, call 0300 777 7910 or email email@example.com
From Argentina to Australia, Milan to Manchester, Worldwide Cancer Research funds research projects all round the globe. Cancer researchers are working 24 hours a day, seven days a week all over the world searching for the answers to cancer. We use the money you give to fund their early-stage research - If we do not invest in the ideas of today, we risk losing the cures of tomorrow.One day, no life will be cut short by cancer. The more research you fund, the sooner that day will come. Without you, there would be no answers, no solutions. Let’s outsmart cancer – together.
At Worldwide Cancer Research we are committed to keeping your personal information safe and you are in control of how this data is used. Collecting your information, deepens our understanding of what you are interested in and this helps us improve our fundraising communications to raise funds more efficiently. We want to reassure you that your privacy is respected and safe in our hands. Under Data Protection legislation, we have a legal duty to protect any personal information we collect from you. We use leading technologies to safeguard your data, and keep strict security standards to prevent any unauthorised access to it.
We know your personal information is important and we are committed to being transparent regarding how and why we use it. Your personal information may be used to help us deliver our charitable purposes – funding the best research into any type of cancer anywhere in the world – specifically in assisting with our fundraising efforts. Below we’ve put together a summary of the different reasons we will need to use your information, depending on your relationship with us.
1. Allocation of Research Grants
|2. Fundraising and Marketing||
We run a range of fundraising and marketing activities, with the goal of raising funds and awareness of our charity. For this, we use a range of channels including direct marketing phone, email, letters, face-to-face activity, digital, print, broadcast advertising and prize draws. Having your personal information means we may contact you about donating, fundraising, leaving a gift in your Will, joining our lottery or prize draw, or Gift Aiding your donations.
|3. Management of Volunteers||
If you are one of the wonderful volunteers who give your time to support us, we need to use your personal information to manage your volunteering activity, training delivery and to update you on our projects, campaigns and activity, as well as ensuring your safety. We may send you a newsletter about our fundraising activities that will support you in advising the public about the work of the charity.
|4. Analysis, Targeting, Segmentation and Profiling||
Without our existing and potential supporters, we could not fund our vital work. That’s why it’s important that we reach out to people for donations in the most efficient way. This means that we will process your personal data to help us understand how we can improve and to ensure we send you communications that are most relevant for you. To help us achieve this we use the information you have provided to us, plus information about your interactions with us to help us understand your interests and deliver personalised and tailored communications to you. We may also enrich the information we know about you with data from other sources, for example demographic data based on where you live.
|5. Staff Administration||
Worldwide Cancer Research employs a range of professional, technical and support staff, whose personal information is processed for recruitment, admin, remuneration, pensions, and performance management purposes.
We are legally obliged to have a lawful basis for collecting and using your personal data. This means that we are only allowed to collect and use your data if:
- You have given us consent
- We have formed a contractual relationship
- It is within Worldwide Cancer Research’s “legitimate interests” to do so.
Occasionally we may share our personal details with the emergency services if our employees feel it would be in your vital interests. For instance, were someone to take ill in the course of their volunteering work for the charity. We may also share personal information when required by law to do so.
Where you have provided your consent to receive marketing and fundraising communications, we will use this basis to communicate with you. If you register as a volunteer we may ask you to share information on any medical conditions that may affect your ability to perform your voluntary role. You have the right to withdraw consent at any time by getting in touch with us. See section 11.
The majority of relationships between Worldwide Cancer Research and its supporters are not contractual. However, there may be occasions when we enter into a contractual relationship with supporters, for example, regarding a fundraising event or booking, or for gifts of shares and / or other assets. We will always make this clear where this is the case and how we use personal data will be detailed in the contract.
Sometimes it may not be practical to ask an individual for consent. In these situations the law states that personal data may be legally collected if this is necessary for a legitimate business interest – as long as it is used fairly and without affecting your individual rights. We will never use your personal data unless we’ve ensured that it is fair and balanced to do so, it is within your expectations and it is not unduly intrusive. If you wish to change the way your personal data is used for marketing and fundraising activities, simply contact firstname.lastname@example.org
Our Legitimate Interests
We believe the following summarises our main legitimate interests:
- Direct marketing through mail and telephone.
- Other forms of marketing, publicity or advertising.
- Data processing for the optimisation of our supporter experience, both online and through other forms of communication.
- Analysis and segmentation of our supporters’ information to help inform our strategy and improve our efficiency.
- Processing for research purposes.
- General administrative purposes of the organisation such as processing transactions, responding to enquiries, administering Gift Aid, and conducting prize draws.
- We maintain a list of people who have asked not to be contacted by us again.
The majority of personal information is given to us directly by you. When you make an enquiry to Worldwide Cancer Research, make a donation, register for information, make an application to us or otherwise provide us with your details, we will collect your personal information.
We will occasionally acquire or receive your personal information from third parties when you have given permission for them to do so. For example, media agencies and list owners such as Damart social media platforms such as Facebook, fundraising websites such as Just Giving or Virgin Money, and other similar organisations such as events suppliers and Free Will service providers. We will only use this personal data for the purposes of responding to your enquiry, processing your donation, or for administrative purposes, unless you give your consent for us to contact you again by email, post, and/or phone.
We want to make sure you only receive communications that you genuinely care about, and that are relevant to you. If you’d like to update your preferred methods of contact or the type of communications you receive, just call us on 0300 777 7910 or email email@example.com.
For some campaigns, we may take part in Facebook’s ‘Custom Audience’ program, which allows us to display adverts to our existing supporters on their timelines when they visit Facebook. We may provide your personal details to Facebook, so they can determine whether you have a registered account with them. This will allow our adverts to appear when you log in to Facebook. Your data is sent in an encrypted format which is then deleted by Facebook if it does not match with a Facebook account.
For more information please see https://www.facebook.com/business/help/744354708981227 the Facebook Data Policy can be found at https://en-gb.facebook.com/policy.php
When you use our website we gather information on how you are using the site. We will use this information for analysis purposes – to ensure that we are providing you with the best information and to improve your experience. We analyse this information from all our visitors, and use it to make changes that will improve your experience. None of this information contains any of your personal data.
We only ever collect information from you that helps us ensure you get the most from your visit to our website.
Knowing how our site is being used means we can enhance users' experience in the future. If you prefer not to let us use cookie data in this way, you have two options:
- You can adjust the settings on your internet browser to prevent cookies being downloaded. How this is done varies according to which browser you are using and we recommend you refer to the appropriate online help guides.
- You can also opt out of receiving specifically those cookies we use to track how people are using our site.
Worldwide Cancer Research will collect several types of personal information including your name, address, telephone numbers, email address, and date of birth. If you call us, we may also record and store phone calls for training and monitoring purposes.
How we use confidential information
Some of our supporters kindly wish to share their experiences of cancer. If you do so, we will also collect this health information.
Any sensitive personal data of this nature that you choose to share with us is not retained longer than is necessary for us to respond to your enquiry. The health information is then stored anonymously with any links to other personal data removed to ensure your confidentiality is secure. This health information is only kept for statistical and research purposes.
Your financial details
If you kindly make a donation via credit or debit card, your details will be processed securely by our payment processing partner and will not be stored by us. On the rare occasion that we process such payments directly, card details are recorded, but they are encrypted. If you kindly choose to GiftAid your donation, we will make a record of your UK taxpayer status. If you’re one of our fantastic regular supporters who give by Direct Debit, we will store your personal data to process the payments. Any donations we receive through cheques or vouchers from the Charities Aid Foundation are recorded in our supporter databases by us or our payment processing partner. Details stored only cover the payment method and the amount and do not include any banking details.
We will never share your information with another organisation for its own marketing purposes. However, in some cases, we may need to pass your information on to our third party agents and service providers who are contracted by Worldwide Cancer Research, in order to fulfil the business purposes of the charity. In this case you can be assured we only work with third parties who treat data as securely as we do.
We work with specialist third party service providers to help us run our organisation more efficiently. This includes providers of: telephone fundraising, marketing services, data processing, response handling, lottery processing, print and production, and payment services.
Other than these third party service providers who are contracted to us, you can be assured your information will not be disclosed to outside organisations unless:
- we are required to do so by law
- you have given consent for us to send your name and address details to HMRC in order to make a Gift Aid claim.
some instances we will need to supplement the data we hold about you by obtaining further information from reputable third-party companies. We do this to help tailor our services and make them more cost efficient.
International data transfers
We will remove any personal data related to fundraising that can be linked back to you from our records around seven years after our last interaction; this usually means after your last donation, gift or payment. Some supporters kindly leave us a gift in their Will. In this case, we will keep records of their pledge indefinitely for administration purposes and to meet legal requirements.
Under Data Protection regulations you have certain rights regarding the personal information we hold on you as detailed below. Should any of your personal details change, or you have any questions on your rights, or you would like to make a request, please write to us at Worldwide Cancer Research, Madras House, South Street, St Andrews, Fife, KY16 9EH, call 0300 777 7910 or contact us at firstname.lastname@example.org
Right to be Informed – You have the right to be told how your personal information will be used. This policy document details how we will use your data.
Right of Access – You can write to us asking what information we hold on you and to request a copy of that information. We will respond to you within 30 days once we have ensured you have the right to see the requested records and we have confirmed your identity.
Right of Erasure – You have the right to ask for all of your personally identifiable data to be deleted. Should you choose to exercise this right, we would recommend that we add you to our suppression list of people who do not want to hear from us again.
Right of Rectification – If you believe our records are inaccurate you have the right to ask for those records concerning you to be updated.
Right to Restrict Processing – In certain situations you have the right to ask for processing of your personal data to be restricted because there is some disagreement about its accuracy or legitimate usage.
Right to Object - You have the right to stop the processing of your personal data for direct marketing or profiling purposes, or for other legitimate interests of the charity.
Right to Withdraw Consent - If you have given us consent to process your data, you have the right to withdraw this consent at any time.
If you have any questions or you are not happy about something, please get in touch so we can help resolve any issues. Please write to us at:
Worldwide Cancer Research,
Call +44 (0)300 777 7910
or contact us at email@example.com If you’d like to control the frequency or the nature of fundraising communications you receive, you can contact us using the above details.
If you have any further concerns about data protection, you can also contact the Information Commissioner’s Office (ICO) online or by calling 0303 123 1113.